Shipping policy

Last updated: October 14, 2026

Order processing

Orders are typically prepared within 1–3 business days, excluding weekends and holidays. During launches, promotions, or unusually high demand, processing may take longer. We will contact you if there is a significant delay.

Shipping rates and delivery estimates

Available shipping methods, costs, and estimated delivery windows are shown at checkout before you place your order. Delivery dates are estimates, not guarantees, and may vary by destination, carrier conditions, weather, customs, or other events outside our control.

Tracking

When tracking is available, we will send it to the email address used at checkout after the order ships. Tracking may take 24–72 hours to update after the carrier receives the package.

Address changes

Please review your shipping address before submitting your order. If you need a change, contact us through our Contact page as soon as possible. We cannot guarantee changes after an order has entered processing or shipped.

Delayed, lost, or damaged packages

If tracking has not updated for an extended period, the package appears lost, or the order arrives damaged, contact us through our Contact page with your order number. We will work with the carrier and help determine the next step.

GentlePact is not responsible for packages marked delivered to the address entered at checkout, but we will help you review available carrier options.

International orders

International customers may be responsible for import duties, taxes, or customs fees charged by their country. These charges are not included in the product price or shipping charge unless checkout states otherwise.

Questions

For shipping questions, use our Contact page and include your order number when available.